Reservation Policies

Non-Refundable Reservation Policies

Check-in Time: 15:00

Check-out Time: 12:00 Additional charges apply if you stay in the room after noon.

Cancellations: Not applicable in this mode. The rate that the customer acquires is non-refundable; therefore, changes or cancellations cannot be made.

Accepted Payment Methods: Credit Card, VISA, and MasterCard.

Description of General Services in Each Room:

  • LCD TV
  • Cable TV
  • Air Conditioning
  • Telephone
  • Private Bathroom
  • Electronic Locks
  • Coffee Maker
  • Iron
  • Safe Box
  • Hair Dryer
  • Free Wireless Internet (without responsibility)
  • 120v Alternating Current

Facilities and Services Available During Your Stay:

  • Outdoor Swimming Pool from 8:00 AM to 8:00 PM
  • Restaurant
  • Buffet Breakfast from Monday to Sunday from 7:00 AM to 12:00 PM
  • À la Carte Lunch and Dinner
  • Lobby Bar
  • Tobacco Shop
  • Beauty Salon
  • Business Center
  • SPA
  • Sauna
  • GYM

Maximum Occupancy:

  • Standard Room: 4 People
  • Junior Suite: 5 People
  • Master Suite: 8 People

Children aged 0 to 11 are considered minors, adults aged 12 and older. Up to 2 minors stay free in the room with adults, provided it does not exceed the maximum room capacity. There is no courtesy in meals; extra person charges apply according to the current rate.

If guests over 12 years old are registered as minors, the charge will be adjusted and applied at check-in. Special requests are subject to availability at the time of check-in, may not be guaranteed, and may have an additional charge.

Refundable Reservation Policies

Check-in Time: 15:00

Check-out Time: 12:00 Additional charges apply if you stay in the room after noon.

Cancellations:

  • Expos, summer, holidays, and weekends: 3 days before without charge.
  • Rest of the year: 1 day before without charge.
  • NO SHOW: In case of not showing up on the day of arrival, the charge for the first night of stay will be applied.

Accepted Payment Methods: Credit Card, VISA, and MasterCard.

Description of General Services in Each Room:

  • LCD TV
  • Cable TV
  • Air Conditioning
  • Telephone
  • Private Bathroom
  • Electronic Locks
  • Coffee Maker
  • Iron
  • Safe Box
  • Hair Dryer
  • Free Wireless Internet (without responsibility)
  • 120v Alternating Current

Facilities and Services Available During Your Stay:

  • Outdoor Swimming Pool from 8:00 AM to 8:00 PM
  • Restaurant
  • Buffet Breakfast from Monday to Sunday from 7:00 AM to 12:00 PM
  • À la Carte Lunch and Dinner
  • Lobby Bar
  • Tobacco Shop
  • Beauty Salon
  • Business Center
  • SPA
  • Sauna
  • GYM

Maximum Occupancy:

  • Standard Room: 4 People
  • Junior Suite: 5 People
  • Master Suite: 8 People

Children aged 0 to 11 are considered minors, adults aged 12 and older. Up to 2 minors stay free in the room with adults, provided it does not exceed the maximum room capacity. There is no courtesy in meals; extra person charges apply according to the current rate.

If guests over 12 years old are registered as minors, the charge will be adjusted and applied at check-in. Special requests are subject to availability at the time of check-in, may not be guaranteed, and may have an additional charge.